Shipping and Delivery

At Zomby, we are committed to delivering your orders safely, securely, and on time. Once your order is successfully placed and payment is confirmed, our team begins processing and preparing your products for dispatch through trusted delivery and logistics partners.

1. Do you offer delivery across India?

Yes. We provide shipping services across most locations in India. Delivery availability may depend on the serviceability of your delivery address, product availability, and the logistics partner serving your location.

2. How long does delivery take?

Delivery time depends on your location, product availability, shipping method, and courier partner. Estimated delivery information may be displayed during checkout or provided with your order confirmation. Remote and non-serviceable locations may require additional time.

3. When will my order be shipped?

After your order is confirmed, our team processes and packs the products for dispatch. Once the package is handed over to the delivery partner, the shipment status and available tracking information will be updated in your account.

4. How can I track my shipment?

You can log in to your Zomby account and visit the My Orders section to check your order status. Once your order has been dispatched, tracking information may be available to help you follow the progress of your shipment.

5. Will I receive shipping updates?

Yes. Order and shipping updates may be sent to the phone number or email address provided during checkout. Please ensure that your contact information and delivery address are accurate to avoid communication or delivery issues.

6. Can I change my delivery address?

Address changes may be possible before your order is dispatched. If you need to update your delivery address, contact our customer support team as soon as possible with your order details. Once the shipment has been dispatched, changes may not be possible.

7. What happens if I am unavailable during delivery?

If you are unavailable when the delivery partner attempts to deliver your order, the courier may make another delivery attempt or contact you using the details provided with the order. Please follow the instructions provided by the delivery partner.

8. What should I do if my package is delayed?

Delivery may occasionally be delayed due to weather conditions, operational issues, high shipment volumes, holidays, transportation disruptions, or other circumstances beyond our control. If your shipment is significantly delayed, please contact our customer support team with your order number.

9. What should I do if I receive a damaged package?

Please inspect the package at the time of delivery whenever possible. If the package appears damaged or tampered with, take photographs or videos before opening it and contact our customer support team as soon as possible. This information may be required to process a damage-related complaint or return request.

10. Can I request a specific delivery date or time?

Delivery dates and time slots are generally determined by the logistics partner and may not always be available for selection. If a scheduled delivery option is available for your location, the applicable choices will be displayed during the ordering or delivery process.

11. Are shipping charges applicable?

Shipping charges, if applicable, may vary depending on the product, order value, delivery location, shipping method, and other applicable factors. Any applicable shipping charges will be displayed during checkout before you confirm your order.

12. What happens if my order cannot be delivered?

If a shipment cannot be delivered due to an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other delivery-related reasons, the shipment may be returned to our facility. Please contact our support team if you need assistance with a failed delivery.

13. Can I cancel my order after it has been shipped?

Orders may generally be cancelled only before dispatch, subject to our Cancellation & Return Policy. Once an order has been shipped, cancellation may not be possible. Please contact our customer support team immediately if you wish to cancel an order.

14. Do you provide delivery for bulk and wholesale orders?

Yes. Wholesale and bulk orders can be shipped depending on the quantity, destination, product availability, and applicable logistics arrangements. For large orders, our team may coordinate with you regarding shipping and delivery requirements.

We work with trusted logistics partners to ensure that your products are packed securely and delivered safely. If you have any questions regarding shipping or delivery, please contact our customer support team with your order details.