Return and Refunds

Return, Refund & Replacement Policy

At Zomby, customer satisfaction is important to us. We aim to deliver genuine products in new and original condition. Since we deal primarily in electronics, returns and refunds are subject to product condition, verification and the applicable policy for each product.

Please review the following policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled before they are shipped from our warehouse.

Cancellation requests must be made before the order is dispatched.
Once an order has been shipped, it generally cannot be cancelled.
If an eligible cancellation is approved, the refund will be initiated to the original payment method.

2. Electronics Return & Replacement Policy

Most electronic products purchased on Zomby are eligible for replacement in case of a verified manufacturing defect, damage during transit, incorrect product delivery, or missing components, subject to the applicable product-page policy.

A return/replacement request must generally be raised within 7 days of delivery.

The product may be required to meet the following conditions:

Product and accessories are available for inspection.
Original packaging, manuals, cables and other included components are retained.
The product has not been physically damaged due to customer handling or misuse.
The serial number/IMEI/product identification details, where applicable, match the product supplied by Zomby or the seller.
The issue is verified by Zomby, the seller, brand/service centre or an authorised inspection partner, where applicable.

3. Change of Mind / No Longer Required

Change-of-mind returns are generally not accepted for electronics.

This includes situations where:

The customer no longer wants the product.
The customer has changed their mind after purchase.
The customer does not like the product after using it.
The product does not meet personal preferences regarding colour, design, sound, fit or similar subjective preferences.
The customer purchased the wrong model or specification.

Customers are advised to carefully review the product description, specifications, compatibility and features before placing an order.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during transit.
Defective or non-functional on delivery.
Different from the product ordered.
Missing essential components or accessories.

Please contact Zomby customer support within 48 hours of delivery, wherever possible, and in any event within the applicable 7-day claim period.

Photographs may be requested to verify the condition of the product.
Videos or unboxing evidence may be requested where applicable.
Serial number/IMEI details may be required for verification.
Other information may be requested depending on the nature of the claim.
For certain products, an inspection or diagnostic test by the seller, brand or authorised service centre may be required before a replacement or refund is approved.

5. Verification & Inspection

All return or replacement requests are subject to verification.

Before approving a claim, Zomby or the relevant seller may verify:

Product condition.
Serial number/IMEI.
Accessories and packaging.
Physical or liquid damage.
Signs of misuse, modification or unauthorised repair.
Whether the reported defect is reproducible.
Whether the returned product matches the product originally shipped.

A return or refund may be rejected where the product is found to have been used improperly, physically damaged, altered, tampered with, or returned with missing components.

6. Products Not Eligible for Return or Replacement

A product may not be eligible for return/replacement where:

The product has been damaged due to misuse, accident or improper handling.
There are signs of liquid/water damage where not covered by the product warranty.
The product has been modified, repaired or opened by an unauthorised person.
Original accessories or components are missing.
The product has been materially used or altered by the customer, except where the issue itself is a verified manufacturing defect.
The product is damaged due to incorrect installation or use contrary to manufacturer instructions.
The product is marked as non-returnable on its product page.
The return request is made after the applicable return/claim period.

7. Return Process

To request a return, replacement or refund:

Contact Zomby customer support with your Order ID.
Explain the issue and provide photographs/videos or other information requested.
Zomby or the seller will review the request.
If approved, you will receive return instructions, where applicable.
Pack the product securely with the original packaging, accessories and documentation.
The returned product will be inspected and verified.
Once the claim is approved after inspection, the applicable replacement or refund will be initiated.

Please do not send a product back without receiving return instructions from Zomby or the seller.

8. Replacement Policy

Where a verified product issue qualifies for a replacement, Zomby or the seller will generally attempt to provide the same product/model, subject to availability.

Replacement is subject to successful verification of the reported issue.
The replacement will generally be for the same product or model.
Replacement products are subject to availability.
If the same product is unavailable, Zomby or the seller may offer an alternative resolution.
An alternative resolution may include a refund.

9. Refund Policy

Refunds will generally be processed after the returned product has been received and successfully inspected, where a refund is applicable.

Refunds will normally be made to the original payment method used for the purchase.
Online payments will generally be refunded to the original payment source.
Refund processing begins after the return and inspection process is completed and the refund is approved.
Refund processing typically takes 5–7 business days after refund approval.
The actual time taken for the amount to reflect in the customer's account may vary depending on the bank, card issuer or payment provider.
Shipping or other charges may be non-refundable where the return is due to reasons other than an error attributable to Zomby or the seller.

10. Fraudulent or Abusive Return Claims

Zomby reserves the right to investigate return, replacement and refund requests where there are indications of misuse or abuse of the return policy.

This may include:

Returning a different product from the one supplied.
Product swapping or serial-number mismatch.
Returning a used or damaged product while claiming it was received in that condition.
Missing accessories or components.
Repeated or suspicious return claims.
Manipulation or alteration of product, packaging or serial numbers.
False information or documentation submitted in support of a claim.

Where a claim is found to be fraudulent or abusive, Zomby may reject the request and take appropriate action in accordance with applicable law.

11. Bulk & Wholesale Orders

Bulk and wholesale purchases may be subject to separate commercial terms.

Returns, replacements and refunds for bulk orders may require additional verification based on:

Order quantity.
Product category.
Product condition.
Warranty terms.
Seller-specific commercial terms.

Customers purchasing in bulk should review the applicable terms before placing their order.

12. Manufacturer Warranty

Where a product carries a manufacturer's warranty, warranty claims arising after the applicable Zomby return/replacement period may need to be handled through the manufacturer's authorised service centre.

Warranty coverage is determined by the respective manufacturer.
Warranty duration may vary by manufacturer and product.
Warranty exclusions are determined by the respective manufacturer.
Customers may need to contact the manufacturer's authorised service centre after the applicable Zomby return/replacement period.
Zomby's return/replacement policy does not replace or modify the manufacturer's warranty.

13. Product-Specific Policies

Certain products or categories may have different return, replacement, refund or warranty terms.

The policy displayed on the individual product page at the time of purchase will apply where it specifically provides different terms.
Product-specific return periods may vary depending on the product category.
Some products may be marked as non-returnable or replacement-only.
Customers are advised to review the product-specific policy before completing their purchase.

14. Contact Us

For questions relating to cancellations, returns, replacements, refunds or warranty claims, please contact the Zomby customer support team through our Contact Us page.

We will review eligible requests and work to resolve them in accordance with the applicable product policy and applicable laws.