Cancellation & Return Policy

At SC-INDUSTRY, customer satisfaction is our priority. We strive to deliver genuine products in excellent condition. If you need to cancel an order or return a product, please review the following policy carefully.

1. Order Cancellation

Orders can be cancelled before they are shipped from our warehouse. If you wish to cancel your order, please contact our customer support team as soon as possible with your Order ID. Once the order has been dispatched, cancellation may no longer be possible.

• Cancellation requests are accepted only before shipment.
• Orders that have already been shipped cannot normally be cancelled.
• If payment has been completed, eligible refunds will be processed after cancellation approval.

2. Return Eligibility

Eligible products may be returned within 7 days of delivery if they meet the following conditions:

• The product is unused and in its original condition.
• Original packaging, accessories, manuals, and invoice are included.
• The product is free from physical damage caused by the customer.
• The return request is submitted within the eligible return period.

3. Non-Returnable Products

The following products may not be eligible for return unless they are damaged, defective, or incorrectly delivered:

• Products damaged due to misuse or improper handling.
• Products with missing accessories or original packaging.
• Items showing signs of installation or usage.
• Products marked as non-returnable on the product page.
• Customized or special-order products.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify our customer support team within the specified return period. We may request photographs or videos of the product to help verify the issue before approving a replacement or refund.

5. Bulk & Wholesale Orders

Bulk and wholesale purchases may be subject to additional verification before returns are approved. Depending on the order quantity, product category, and condition of the returned items, a restocking review or inspection may be required.

6. Return Process

To request a return, please follow these steps:

1. Contact our customer support team with your Order ID.
2. Provide details of the issue along with photos if required.
3. Wait for return approval and shipping instructions.
4. Pack the product securely with all original accessories and invoice.
5. Once the returned product is received and inspected, the refund or replacement process will begin.

7. Refund Policy

After the returned product has been inspected and approved, refunds will be processed to the original payment method used during purchase. Refund processing typically takes 5–7 business days, although the actual credit may depend on your bank or payment provider.

• Online payments are refunded to the original payment source.
• Refund processing begins only after return approval.
• Shipping charges, if applicable, may be non-refundable unless the return is due to our error.

8. Replacement Policy

Where applicable, eligible products may be replaced instead of refunded if the same product is available in stock. If a replacement is unavailable, a refund may be offered according to this policy.

9. Warranty Claims

Products covered under the manufacturer's warranty should be serviced through the respective brand's authorized service centers. Warranty terms vary by manufacturer and product category.

10. Contact Us

If you have any questions regarding cancellations, returns, refunds, or replacements, please contact the SC-INDUSTRY customer support team through our Contact Us page. We are committed to resolving your concerns as quickly as possible.